Frequently Asked Questions
Everything you may want to know before your stay
Booking & Payment
How do I book?
Choose your dates and book online on our website. You can also write to us at stay@casavermouth.com or on WhatsApp: we will be happy to help.
Is there a minimum stay?
Yes, the minimum stay is 2 nights.
How and when do I pay?
The full amount is paid online, by card, at the time of booking. Your booking is confirmed as soon as payment is received. All prices are in euros.
Is the City of Turin tourist tax included?
The tourist tax is shown as a separate item and paid together with your booking, so nothing will be asked of you on arrival.
What is included in the price?
Final cleaning, bed and bath linen, toiletries, the washer-dryer and its products, luggage storage subject to availability, and a welcome kit with the welcome vermouth. For stays of 5 nights or more, one full housekeeping service during the stay is also included.
Can I cancel or change my booking?
Yes: you can cancel free of charge, or change your dates subject to availability, up to 14 days before arrival. If you cancel in time we refund the full amount, with no deductions. After that deadline the stay is non-refundable. The details are in our Cancellation Policy.
Arrival & Departure
What time are check-in and check-out?
From 3:00 pm to 8:00 pm we welcome you in person. After 8:00 pm you can check in on your own, with a personal access code and detailed instructions sent in advance. Check-out is by 10:00 am.
Can I arrive earlier or leave later?
Just write to us before your stay: we will do our best, depending on the bookings before and after yours. Luggage storage is available subject to availability.
Why do you need my ID?
Italian law requires us to register every guest with the police. A few days before arrival you will receive a link to our online check-in, where you can upload a valid ID for each guest. It takes a couple of minutes, and it is also how you receive your access code.
How do I get to Casa Vermouth?
The apartment is in Galleria Subalpina, at Via Cesare Battisti 9, a few steps from Piazza Castello and Piazza Carlo Alberto. Porta Nuova station is about a 15-minute walk away. If you arrive by car, keep in mind that the historic centre is a limited traffic zone (ZTL). Transfers are available on request.
The Apartment
How many guests can stay?
Casa Vermouth welcomes up to 2 guests, children included. The person booking must be at least 18 years old and present during the stay.
What is the apartment like?
A 55 m² top-floor apartment in a 19th-century palazzo, with a salon, a bedroom with a queen-size bed and a bathroom with a rain shower. The windows look onto Palazzo Carignano, part of the UNESCO-listed Residences of the Royal House of Savoy.
Is there a kitchen?
Yes, a fully fitted kitchen with fridge, microwave and coffee machine.
Is there Wi-Fi and air conditioning?
Yes, both.
What is the Vermouth Library?
Our private vermouth bar: your stay includes a welcome vermouth, with ice, garnishes and everything you need to prepare the cocktails suggested in the Library booklet. If you are curious about the other labels, just ask us.
During your Stay
Are pets allowed?
We are sorry, pets are not allowed.
Can I smoke?
Smoking is not allowed in the apartment or in the common areas of the building, electronic cigarettes included.
Can I have visitors or a party?
Parties and events are not allowed, and only the guests registered in the booking may stay in the apartment. Casa Vermouth is in a lived-in historic building: we kindly ask you to respect the quiet hours, from 10:00 pm to 9:00 am and from 1:00 pm to 2:30 pm.
Is there a security deposit?
No. We simply ask you to treat the house as your own and to let us know if anything breaks.
Can I get extra cleaning or other services?
Additional cleaning, linen changes, private tastings and transfers are available on request. We will confirm prices before booking them for you.
How can I reach you?
By email at stay@casavermouth.com or on WhatsApp at +49 160 9139 3998. On site we are supported by our local team.
Can’t find what you are looking for? Write to us at stay@casavermouth.com.